Changes to call recording procedures for financial firms Last month, the Financial Conduct Authority (FCA) announced a change to call recording procedures for financial firms, making it a requirement that all communications, including mobile calls, are recorded. The move to record all communications while working from home presents a stark difference to the leniency ...

How VoIP Can Help e-Tailers The pressures of the COVID-19 pandemic forced many businesses online, with a notable rise in e-tailers and takeaway/delivery services for restaurants throughout 2020. For oversaturated markets such as these, it is key to have high-quality communications with customers and embrace technology for your business. Here are the areas in ...

B2B brands are increasingly looking towards digital channels to boost sales — a move driven by the current economic climate and the changing B2B buyer demographic. According to the office of national statistics, UK e-commerce revenue in 2018 amounted to 688.4 billion GBP, a sharp increase on the year prior and according to Forrester, ...