Many sole traders, freelancers and small companies don’t have separate business premises. However, that doesn’t mean you can’t have first-class telecoms to suit the needs of your business and your customers. We have a range of products and services to give you all the benefits available to brick-and-mortar businesses. No premises? No problem! Read ...
If you’re a sole trader or small company, it’s easy to think that you don’t have the need (or budget!) for business telecoms services or VoIP. But there are loads of features that can help your business and won’t break the bank! You don’t have to be big to see big results from your ...
We’ve all been there. What might have started as a simple query or a minor complaint can end up in full-blown frustration when we have to deal with poorly set up or not fit-for-purpose customer care lines. We’ve put together our top advice about how poor customer call experience can damage your business and ...
So, you’re trying to grow your small business? Congrats! Time to prepare yourself for your next challenge – successfully scaling your business for said growth. Often, scalability for small businesses is seen as a fine line between capacity and capability; one wrong foot and you’ll fail. Leaving us all thinking, is it even possible to grow ...
Have you heard a VOIP myth? There’s an awful lot floating around, and we want to clear a few things up! VoIP (Voice over Internet Protocol) is a technology that means you can make voice calls using a broadband Internet connection instead of a regular (or analogue) phone line. It’s not a new technology by ...
Changes to call recording procedures for financial firms Last month, the Financial Conduct Authority (FCA) announced a change to call recording procedures for financial firms, making it a requirement that all communications, including mobile calls, are recorded. The move to record all communications while working from home presents a stark difference to the leniency ...