Changes to call recording procedures for financial firms Last month, the Financial Conduct Authority (FCA) announced a change to call recording procedures for financial firms, making it a requirement that all communications, including mobile calls, are recorded. The move to record all communications while working from home presents a stark difference to the leniency ...

How VoIP Can Help e-Tailers The pressures of the COVID-19 pandemic forced many businesses online, with a notable rise in e-tailers and takeaway/delivery services for restaurants throughout 2020. For oversaturated markets such as these, it is key to have high-quality communications with customers and embrace technology for your business. Here are the areas in ...

Read about what’s new with CallSwitch V6 Callswitch V6 has arrived, also known as version 6, and we are super-excited to share this with you. CallSwitch V6 connects seamlessly to your CRM and provides everything you need to communicate, collaborate, and connect. Keep reading for improvements, new features, and What’s New in Version 6 ...