Who we are


At Unite Telecoms, we are committed to protecting your privacy and ensuring that your personal information is collected and used appropriately, lawfully and transparently.

Unite Telecoms provides telecoms products and services through a network of companies and businesses base. More information about who we are can be found on our about us page.

We can be contacted in writing on the below contact details:

What personal information we collect

We collect certain personal information about you, directly from you. For example, we ask for personal information at the start of our relationship (eg: when you apply for a product or service) and in subsequent communications in order to check your identity. This is a legal requirement and is important to help safeguard you and us against potential crime.


We collect this information about you when you:

  • use our website and secure online services
  • contact us about products and/or services
  • apply for and receive services
  • register to receive one of our newsletters

The type of personal information we collect will depend on the purpose for which it is collected and will include:

  • your contact details
  • information to verify your identity
  • family, lifestyle and health information
  • financial and bank details
  • employment information

Where it is necessary we collect more sensitive information (such as criminal convictions or detailed health information). If this is the case we will explain what information we require and why it is needed.

We may also collect information about you from other sources such as:

  • external third parties (eg: to verify your identity)
  • from Cookies (Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the website owners.

To learn more about information collected through cookies, please click here: Cookie Policy

We keep your personal information only as long as is necessary for the purpose for which it was collected, or for legal or regulatory reasons. Personal information will be securely disposed of when it is no longer required.

Why do we collect and use your personal information?

When you submit a query or download our files we collect and use your personal information such as your name and contact details to respond to an enquiry you submit to us.


When you browse our site, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

We collect and use your personal information such as your name, contact details, company information and service need to provide you with our business telecoms services. This includes installation and maintenance services.


We record outgoing and incoming calls for training and monitoring purposes. The content of some of the calls may contain your personal information such as your full name, company details and content of the telephone conversation with us.


If you are to visit us onsite at the above address it is to be noted that we operate CCTVs for security and monitoring purposes.

We use your personal information to instigate marketing communications to you about similar products and services that may be of interest to you.

We will contact you for marketing purposes by telephone and/or email. It is to be noted that you can object to your personal information being used by us for marketing purposes.

What happens if I do not provide my personal information?

We need your personal information to provide our products and/or our installation and/or maintenance services to you. If we do not collect your personal information, we will not be able to provide our services and/or goods to you.

How we use your personal information

We process your information for the following purposes.
To perform our contract with you and to support and maintain that relationship. This includes the following:

  • assessing and processing an application for our services
  • providing our products and/or services to you, including the management of our relationship with you and your business, or any other agent (if you have one)
  • carrying out transactions you have requested
  • monitoring or recording telephone calls with you to resolve any queries or issues
  • record keeping to ensure our products and/or services operate within the law and relevant regulatory requirements
  • providing other services, data hosting, online services, and payments.

To comply with legal and regulatory requirements. These requirements include the following:

  • confirming your identity for regulatory purposes
  • detecting and preventing fraud, money laundering, terrorist financing, bribery or other malpractice.

For specific business purposes to enable us to provide you with appropriate products and services and a secure experience. Our business purposes include the following:

  • verifying your identity for security purposes
  • enhancing, modifying and personalising our services for your benefit
  • providing communications which we think will be of relevance to you
  • customer satisfaction research or statistical analysis
  • audit and record keeping purposes
  • enhancing the security of our network and information systems
  • maintaining effective management systems including internal reporting
  • customer satisfaction research, statistical analysis and wider market research to capture the views and opinions of our customers
  • profiling activity – using basic identifiers about you such as your name and address and matching this with information from;

to create demographics and infer customer ‘types’. This helps us define groups based on factors like interests, age, location and more so we can better understand our customers to adapt and improve our products and services. If you would like to know more about the information we get from them, you can visit their websites which explains who they are, what they do and why.

You have the right to object to us processing your personal data for the business purposes listed above.

Who we share your information with and why

We may share your personal information with credit reference agencies to process your application and manage your account for an equipment order and/or network service.


We will share your personal information with our network providers, other communications service providers and network operators for the detection and prevention of theft and fraud, and to carry out any activities or disclosures to comply with any regulatory, government or legal requirement.


We may share your personal information with regulatory bodies such as the FCA and HMRC when required to do so by law.

We may engage the services of professional advisers such as compliance consultants, lawyers and accountants who may be given access to your personal information to provide their services to us. We will ensure that your personal information is protected by obtaining a written undertaking of confidentiality from the professional service providers.


We share your information with trusted third parties, who perform tasks for us and help us to provide our products and/or services to you, and with other agencies where required by law, court order or regulation. These include:

  • third parties who perform tasks for us to help us provide our services to you (these third parties may be based in countries outside the EU)
  • a third party to verify your identity, in line with money laundering or other requirements
  • organisations, including the police and fraud prevention agencies, to prevent and detect fraud
  • regulatory or governmental agencies such as the Financial Conduct Authority
  • a third party to conduct market research on our behalf, to help us improve and develop the products and services we provide to you and our other customers

How we keep your Information Secure

We are committed to ensuring the confidentiality of the personal information that we hold and we continue to review our security controls and related policies and procedures to ensure that your personal information remains secure.


When we contract with third parties, we require that they have appropriate security, privacy and confidentiality measures in place to ensure that personal information is kept secure.


If we work with third parties in countries outside the EU we ensure these are countries that the European Commission has confirmed have an adequate level of protection for personal information, or the third party receiving the personal data has provided adequate safeguards and agrees to treat your information with the same level of protection as we would.

How long will we store your personal information?

We may share your personal information with credit reference agencies to process your application and manage your account for an equipment order and/or network service.


We will share your personal information with our network providers, other communications service providers and network operators for the detection and prevention of theft and fraud, and to carry out any activities or disclosures to comply with any regulatory, government or legal requirement.


We may share your personal information with regulatory bodies such as the FCA and HMRC when required to do so by law.


We may engage the services of professional advisers such as compliance consultants, lawyers and accountants who may be given access to your personal information to provide their services to us. We will ensure that your personal information is protected by obtaining a written undertaking of confidentiality from the professional service providers.

Your rights

You have the right to ask us:

  • for a copy of the personal information we hold about you
  • to update or correct your personal information
  • to delete your information
  • to restrict processing of your personal information where appropriate.

In certain circumstances you also have the right to:

  • object to the processing of your personal information
  • object to automated decision making and profiling
  • data portability

Information about your individual rights, including how to correct, restrict, delete, or make changes to your personal information, can be found on our website.


If you wish to request a copy of the personal information we hold about you please contact us with your request in writing.

More information about your data protection rights can be found here: Information Commissioner’s Office (ICO).

How to contact us

If you have questions about this notice, or need further information about our privacy practices, please contact our:

Unite Telecoms Customer Service Centre: 0330 320 3028
Or write to us:
Unite Telecoms. 24 Katana House. Fort Fareham. Newgate Lane. Fareham. Hampshire. PO14 1AH

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