Changes to call recording procedures for financial firms Last month, the Financial Conduct Authority (FCA) announced a change to call recording procedures for financial firms, making it a requirement that all communications, including mobile calls, are recorded. The move to record all communications while working from home presents a stark difference to the leniency ...

Read about what’s new with CallSwitch V6 Callswitch V6 has arrived, also known as version 6, and we are super-excited to share this with you. CallSwitch V6 connects seamlessly to your CRM and provides everything you need to communicate, collaborate, and connect. Keep reading for improvements, new features, and What’s New in Version 6 ...

How Artificial Intelligence Connects Businesses Artificial intelligence has the power to transform businesses of all sizes. It’s typically used for three different purposes; to streamline systems, gather data and keep businesses connected with their customers. Most widely used in hospitality and healthcare, AI is now slowly spreading out into other industries, such as telecoms. ...