Customer Service and Contact Centres

Level up your customer service and sales agent productivity

Call centres require a call management system such as a PBX (Private Branch Exchange), which is a private telephone network used within a company or organisation.

VoIP can also be more efficient for the agents using computer-based systems as the computer telephony integration software can interact with both analog and VoIP telephony.

  • Inbound and outbound call statistics with alerts for KPI
  • Mobility – Can answer the phone no matter where you are.
  • IVR – Can direct customers to the correct person/department
  • Call Queuing
  • CRM Integration – Will integrate with most web based CRM’s
VOIP headset on desk with computer desktop at customer service and marketing support workplace. Office supplies of customer service. Communication support, call center and helpline concept.